PRIVACY POLICY
This Privacy Policy outlines how Kevin Pet Feeds (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
CONTACT After reviewing this policy, if you have further questions, require additional information about our privacy practices, or would like to file a complaint, please reach out to us via e-mail at info@kevinpetfeeds.com or by mail at:
2500 E 8th St Los Angeles, CA 90023
COLLECTING PERSONAL INFORMATION When you visit the Site, we gather certain information about your device, your interaction with the Site, and data required to process your purchases. Additional information may also be collected if you reach out to us for customer support. In this Privacy Policy, any information concerning an identifiable individual (including the details listed below) is referred to as “Personal Information.” Refer to the list below for more details on the Personal Information we collect and the purposes:
- Device information
- Purpose: To provide an optimized and accurate site experience, and to perform analytics on site usage.
- Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor Shopify.
- Personal Information collected: browser version, IP address, time zone, cookie information, viewed products or pages, search terms, and site interactions.
- Order information
- Purpose: To provide products or services, process payment, handle shipping, provide invoices and order confirmations, communicate, screen orders for potential risk or fraud, and provide targeted advertising when in line with your preferences.
- Source: Collected directly from you.
- Disclosure: Shared with our processor Shopify and customer relationship manager, Zoho.
- Personal Information collected: name, billing and shipping addresses, payment information (credit card numbers), email, and phone number.
- Customer support information
- Purpose: To deliver customer support.
- Source: Collected directly from you.
MINORS The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address provided above to request its removal.
SHARING PERSONAL INFORMATION We share your Personal Information with service providers to offer our services and fulfill our contracts with you as described earlier. For instance:
- We use Shopify to power our online store. Read about Shopify’s privacy practices here.
- We may share your Personal Information to comply with laws and regulations, respond to subpoenas or other lawful requests, or protect our rights.
- We use a customer relationship management system called Zoho to manage customer data and order information, ensuring orders are fulfilled on time. We do not share payment information with Zoho.
BEHAVIORAL ADVERTISING As previously stated, we use your Personal Information to deliver targeted advertisements or marketing communications that may interest you. For instance:
- We use Google Analytics to comprehend how customers interact with the Site. Read about Google’s data use here, and opt out of Google Analytics here.
- We utilize Shopify Audiences to display ads on other websites with our advertising partners to potential buyers who may be interested in our products.
For more details on targeted advertising, visit the Network Advertising Initiative’s educational page.
You can opt out of targeted advertising by following these links:
Additionally, opt out of these services by visiting the Digital Advertising Alliance’s opt-out portal.
USING PERSONAL INFORMATION We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and promotions.
RETENTION When you place an order on the Site, we retain your Personal Information for our records unless you request its removal. For more details on your right of erasure, please see the ‘Your rights’ section below.
YOUR RIGHTS
CCPA If you are a California resident, you have the right to access the Personal Information we hold about you, request its correction or erasure, or transfer it to a new service. If you would like to exercise these rights, please contact us through the contact information provided above.
To designate an authorized agent to submit requests on your behalf, please reach out to us using the contact details provided.
COOKIES A cookie is a small file downloaded to your device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, and social media cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences.
We utilize the following cookies to enhance your experience on the Site and provide our services:
- Cookies necessary for the functioning of the store:
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin | 2y |
| _secure_session_id | Used in connection with navigation | 24h |
| through a storefront | ||
| _shopify_country | Used in connection with checkout | session |
| _shopify_m | Used for managing customer privacy | 1y |
| settings | ||
| _shopify_tm | Used for managing customer privacy | 30min |
| settings | ||
| _shopify_tw | Used for managing customer privacy | 2w |
| settings | ||
| _storefront_u | Used to facilitate updating customer | 1min |
| account information | ||
| _tracking_consent | Tracking preferences | 1y |
| c | Used in connection with checkout | 1y |
| cart | Used in connection with shopping cart | 2w |
| cart_currency | Used in connection with shopping cart | 2w |
| cart_sig | Used in connection with checkout | 2w |
| cart_ts | Used in connection with checkout | 2w |
| cart_ver | Used in connection with shopping cart | 2w |
| checkout | Used in connection with checkout | 4w |
| checkout_token | Used in connection with checkout | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout | session |
| keep_alive | Used in connection with buyer | 2w |
| localization | ||
| master_device_id | Used in connection with merchant login | 2y |
| previous_step | Used in connection with checkout | 1y |
| remember_me | Used in connection with checkout | 1y |
| secure_customer_sig | Used in connection with customer login | 20y |
| shopify_pay | Used in connection with checkout | 1y |
| shopify_pay_redirect | Used in connection with checkout | 30min, |
| 3w, or 1y | ||
| depending on value | ||
| storefront_digest | Used in connection with customer login | 2y |
| tracked_start_checkout | Used in connection with checkout | 1y |
| checkout_one_experiment | Used in connection with checkout | session |
| checkout_session_lookup | Used in connection with checkout | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout | 3w |
| identity-state | Used in connection with customer | 24h |
| authentication | ||
| identity-state-<<token>> | Used in connection with customer | 24h |
| authentication | ||
| identity_customer_account_number | Used in connection with customer | 12w |
| authentication |
- Reporting and Analytics Cookies:
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages | 2w |
| _orig_referrer | Track landing pages | 2w |
| _s | Shopify analytics | 30min |
| _shopify_d | Shopify analytics | session |
| _shopify_s | Shopify analytics | 30min |
| _shopify_sa_p | Shopify analytics relating to | 30min |
| marketing and referrals | ||
| _shopify_sa_t | Shopify analytics relating to | 30min |
| marketing and referrals | ||
| _shopify_y | Shopify analytics | 1y |
| _y | Shopify analytics | 1y |
| _shopify_evids | Shopify analytics | session |
| _shopify_ga | Shopify and Google Analytics | session |
| customer_auth_provider | Shopify analytics | session |
| customer_auth_session_created_at | Shopify analytics | session |
Cookies remain on your device either temporarily (session cookies, which last until you stop browsing) or permanently (persistent cookies, which remain until deleted).
Although most browsers automatically accept cookies, you can choose whether to accept cookies through your browser settings. However, please note that removing or rejecting cookies may affect your experience on our site.
DO NOT TRACK Note that we do not change our data collection and use practices when we detect a Do Not Track signal from your browser, as there is no consistent industry standard for such signals.
CHANGES We may modify this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.
COMPLAINTS If you wish to complain about how we handle your Personal Information, please contact us via the provided contact information.
Should you be dissatisfied with our response, you may file a complaint with the relevant data protection authority.
LAST UPDATED This Privacy Policy was last updated on October 14, 2023.