Frequently Asked Questions
If you don’t find the information you need, feel free to call us at 1-626-784-5866, and one of our friendly customer service representatives will be happy to assist you.
Topics
- Ordering Online
- Purchases and Kevin Pet Feeds® Retail Locations
- Replacement Parts and Breakdowns
- Guarantees and Warranties
- Opt-In or Opt-Out of Catalog and Emails
Ordering Online
How do I place an order?
- By Phone: Call us at 1-626-784-5866 and speak with one of our friendly customer service representatives. They can help you place your order and get it sent out to you as quickly as possible. Our operating hours are Monday through Friday from 7:30 AM to 8:00 PM, and Saturday from 8:00 AM to 5:00 PM (PST).
- Online: Browse our website and find the item(s) you want to order. Add them to your cart and follow the easy checkout instructions. Your products will be on their way to you in no time.
- By Mail or Fax: You can also fill out the order form found in our catalog’s center or download our PDF ORDER FORM. Complete your order and payment information, calculate the total cost including sales tax and shipping, and either fax your order to us at 1-626-784-5866 or mail your order to our Mail Order Center at: Kevin Pet Feeds, 2500 E 8th St, Los Angeles, CA 90023.
What forms of payment do you accept?
- MasterCard
- Visa
- Discover
- American Express
- Personal or company checks made payable to Kevin Pet Feeds
- Money orders
Is it safe to enter my personal information on your website? Yes, we use the most up-to-date industry standard SSL (Secure Sockets Layer) encryption. To learn more about how we keep your information safe and secure, please refer to the Kevin Pet Feeds Privacy Policy page.
How long will it take for me to receive my order? Most in-stock items are shipped within 2-4 business days and typically arrive in 5-7 business days. In-stock items may ship from multiple locations and may arrive on separate days and via separate carriers. Heavy or bulky items are shipped via freight/truck service and may take 8-10 business days for delivery. Next-day delivery is available for an additional cost. Please call 1-626-784-5866 for more information on next-day delivery or for timing on shipments to Alaska, Hawaii, and Puerto Rico.
How much do you charge for shipping? Shipping costs are determined by item weight and your zip code. Once you enter your shipping information on the checkout page, your shipping total will be calculated and available for review.
How will my order be delivered? Items under 70 lbs are shipped via UPS Ground, FedEx Home Delivery, or USPS. You will be shown your delivery service options at checkout. Due to size or weight, some items may be shipped via motor freight by the carrier of our choice (unless you specify otherwise). You may call 1-626-784-5866 and speak to a customer service representative to confirm special shipping rates.
How do I track my order? Log in to the “Order History” link at the top of the website. You can access your order history and track your order with the tracking number provided once it is packed and ready to ship. You will also receive an email with your tracking number once your package is on its way.
Can I purchase a Kevin Pet Feeds Gift Card online? Yes, you can purchase a Kevin Pet Feeds Gift Card online. Look for the Gift Card image on our website and click on it to visit the gift card page. Choose the card that suits you, add it to your cart, checkout, and then wait by your mailbox.
Can I pay for my online purchase using a Kevin Pet Feeds Gift Card? Currently, you can pay for your online purchases using a Kevin Pet Feeds Gift Card by calling us at 1-626-784-5866. You can also use the card at our retail stores or through mail order.
What is Kevin Pet Feeds’ policy on privacy? Kevin Pet Feeds has a comprehensive privacy policy. Your information is kept secure and used only as you intended when you provided it to us. Please take a moment to review our Privacy Policy.
Purchases and Kevin Pet Feeds® Retail Locations
What are your retail store hours? Monday through Friday from 7:30 AM to 5:30 PM Saturday from 7:30 AM to 5:00 PM Our website is open 24/7 for your shopping convenience.
What if I go to your store to purchase a stock item and you are out of stock? Let us know what you are looking for, and we will check our other retail locations to see if it is available. If it is, we can ship it to your local store at no extra charge.
If the item is in stock at another of our retail locations and can be shipped via UPS or USPS, you can pay for it at your local store, and we will ship it right to your front door from our other location. We’ll even pay the UPS or USPS shipping charge!
Can’t find what you are looking for? In addition to our normally stocked items, we can often special order items from our many sources. Contact us, and we will gladly check availability and pricing on any request you may have.
Are you able to ship products directly from vendors? Many of our vendors will ship products directly to you at our request. Contact us at 1-626-784-5866, and we will be happy to check availability and pricing for the product you need.
Replacement Parts and Breakdowns
Can I order replacement parts for your items? Yes, we sell replacement parts for many of our stocked items. All parts are listed on our website, and some are available for online purchase. If the part you need is not available for online purchasing, simply call our Mail Order Center at 1-626-784-5866 to place an order.
Check our technical specifications pages to see if the parts breakdown listing you need is available. If you find the breakdown you need, the listing of replacement parts provided will link you directly to the product if available online.
I’ve lost the manual to a piece of my equipment. Can I get a replacement? Yes! Visit our contact page and choose “Request or Replace User’s Manual” to send us a message about which manual you need. Make sure to provide the email address you would like us to send it to or the physical address you would like it mailed to.
Alternatively, check our technical specifications pages for the manufacturer of the product you need a manual for. If the manufacturer is on the list, chances are good that the manual you are looking for is on our site.
Do you have a parts breakdown for any of your items? Yes! Visit our contact page and send us a message about which parts breakdown you need. Provide the email address you would like us to send it to or the physical address you would like it mailed to.
Alternatively, check our technical specifications pages for the manufacturer of the product for which you need the parts breakdown. If the manufacturer is on the list, chances are good that the parts breakdown you are looking for is on our site.
Guarantees and Warranties
How do I return an item that I ordered and what is your return policy? Your satisfaction is our priority. If you are not satisfied with a purchase from Kevin Pet Feeds, we will gladly refund your money, exchange the item, or fix it should it break. We offer a minimum one-year warranty on all non-perishable items, parts, and services. Additionally, all hand tools sold by Kevin Pet Feeds come with a lifetime warranty, regardless of the manufacturer’s warranty. See our Kevin Pet Feeds Guarantee for more details.
To return an item, call us at 1-626-784-5866, or visit one of our retail stores. Our friendly customer service representatives or store employees will be happy to assist you.
How do I get in touch with Kevin Pet Feeds? Visit our Contact Page for store hours, phone numbers, and plenty of ways to email us.
Opt-In or Opt-Out of Catalog and Emails
How can I get a copy of your recent catalog? Call 1-626-784-5866 and ask one of our friendly customer service representatives to add your name and mailing address to our catalog mailing list. You may also request a catalog by visiting our contact page.
Do you have a “Master” catalog that you can send me? We do not publish a master catalog of items at this time. Instead, we provide a variety of our best-selling items in our Buyer’s Guides, which are published throughout the year.
How do I, and why should I, subscribe to your Kevin Pet Feeds promotional newsletter emails? Visit our contact page to subscribe. You will receive a confirmation email once your subscription is successful. If you do not receive a confirmation email, check your junk/spam folder. Add our email address to your whitelist to help prevent our emails from landing in your junk/spam folder.
Sign up for the Kevin Pet Feeds promotional mailing list. Your information is kept private, secure, and used only for the purpose you provided it. You can opt-out at any time.
How do I opt out of promotional emails? We provide an unsubscribe link in every promotional email we send. It is located in the detail copy found at the bottom of each email.
You may also opt out of our promotional emails by visiting our contact page and choosing “Sign Up for Newsletter” from the subject line choices. Then, fill out the form and include the email address you would like us to remove from our mailing list in the “Your Comments” section.